Please review the following important information regarding our return and refund policy, and our process for addressing any payment issues.
For all sales, we maintain a strict no-refund, no-return policy after the product leaves our workshop. This policy is in place to ensure the integrity of our handcrafted items and to manage the complexities associated with returns. We understand this is firm; however, it ensures we can dedicate our focus to creating high-quality products for you and our other valued customers.
To help prevent loss, theft, or damage to your purchase, please ensure safe and secure handling and storage upon delivery. While we take every precaution in our workshop, we are unfortunately unable to assume responsibility for these occurrences once the item has been shipped.
Should you experience any difficulties with your payment transaction or encounter problems with your credit card, we kindly request that you contact us immediately at [email protected] before contacting PayPal. This will allow us to resolve the issue quickly and efficiently, preventing any unnecessary delays or complications.
We appreciate your understanding and cooperation. Thank you for your purchase and for choosing us!